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Returns + Exchanges

Returns

Every effort is made to ensure that your item reaches you in perfect condition. If your item reaches you in a defective or damaged stated please contact me within 14 days to organise an exchange. Returns on non-intimate are accepted if:

  • The return is initiated within 14 days of receiving your item
  • The item is unused / unworn
  • The in its original packaging with tags
  • The item is non-intimate and was not a bespoke/custom order or sale item.

Intimate and bespoke items that have been customised or are custom-made are final sale and are not eligible for refunds.

Exchanges
If an item is defective or damaged when it reaches you please contact me immediately and return your item within 14 days. If you would like to exchange your item for the same item, email at info@adelebrydges.com and send your item to: Adele Brydges Design, Unit 9 Queens Yard, The Casting Room Studio 8, 4th Floor, White Post Land Hackney, E9 5EN, United Kingdom.

Shipping
To return your product, you should mail your product to: Adele Brydges Design, Unit 9 Queens Yard, The Casting Room Studio 8, 4th Floor, White Post Land Hackney, E9 5EN, United Kingdom.

You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. Please obtain proof of postage.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Registered address : Adele Brydges Design, B, 120A Forest Road, London, E8 3BH, United Kingdom